At its November 2022 meeting, the Great Gransden Parish Council formally adopted the example Complaints Procedure that is included as Appendix 1 of the legal note LTN 9E “Handling Complaints (England)” issued by NALC in December 2018. A copy in PDF format can be downloaded from our website using this link. We apologise that this document is not yet available in an accessible format, for use with text-to-speech software.